Договор об оказании услуг Договор об оказании услуг Договор об оказании услуг Договор об оказании услуг Договор об оказании услуг Договор об оказании услуг Договор об оказании услуг Договор об оказании услуг Договор об оказании услуг Договор об оказании услуг

1. GENERAL PROVISIONS

1.1. These Terms and Conditions (the Terms) govern the use of the executive coaching advisory services provided by SvetSvet LLC (SvetSvet, SIA) — a limited liability company registered in the Republic of Latvia under reg. No. 40203506479, VAT No. LV40203506479, with its address at Elizabetes iela 21A — 12, Riga, LV-1010, Latvia (SvetSvet LLC or we).

1.2. The Terms govern the use of the Services for individual clients. Provisions and payments for corporate clients are subject to a separate agreement.

1.3. The Client should read the Terms before using the Platform. To use the Platform, the Client must agree to the Terms and familiarise themselves with the Privacy Policy. If the Client does not agree to any of the Terms or finds the processing of personal data unclear or unacceptable, they should not use the Platform.

1.4. We may update the Terms to reflect changes to the Services, legal requirements, or business practices. The latest version is always published on the Platform and shows a “Last updated” date. Any Services booked and paid for are provided in accordance with the provisions of the Terms that were in force at the time of booking and payment.

1.5. The Client confirms that they are not subject to any international sanctions, including but not limited to those imposed by the Republic of Latvia, European Union, United Nations, United States, or other relevant authorities. We reserve the right to refuse service, cancel bookings, or terminate agreements without liability if the Client is found to be subject to any international sanctions. The company assumes no legal or financial liability for payments made by individuals or entities designated as sanctioned persons, regardless of their origin or method of processing.

1.6. The Client is responsible for reviewing the Terms before each new booking or purchase. The continued use of the Services after the “Last updated” date constitutes acceptance of the updated Terms. We do not provide individual notices of changes. By accepting the Terms, the Client confirms that they have sufficient knowledge of English to understand the Terms and all content provided on the Platform.

1.7. If any provision of the Terms is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the Terms and shall not affect the validity and enforceability of any remaining provisions. The remaining Terms shall continue in full force and effect.

2. Definitions

2.1. The Platform — the executive coaching practice platform accessible via www.gaidukova.com, where the Client can purchase the Services.

2.2. The Coach – executive business coach Svetlana Gaidukova.

2.3. The Services — advisory coaching programmes offered by the Coach, listed and accessible online through the Platform. For example, Lumina Profiling, Lumina Session, Lumina Pack, Coaching Session, Coaching Course, Strategic Session, Annual Supervision and Strategy Pack. Additionally, the free Chemistry Call is available on the Platform.

2.4. The Client — the individual client using the Platform to purchase the Services online.

2.5. The Session – an online coaching advisory session provided by the Coach as part of the Services, booked by the Client in the Platform and organised according to the descriptions of programmes in the professional and leadership context. It is not a medical, psychological, or therapeutic treatment session.

3. Description of services

3.1. The Platform provides an up-to-date list and detailed description of the Services available to purchase. Below is the list of available advisory programmes for individual clients.

3.2. Chemistry Call — a 20-minute free-of-charge Session to assess the Client’s enquiry. Further cooperation is subject to mutual agreement, and either party may decline without obligation to provide reasons.

3.3. Lumina Profiling — a personality profiling conducted via Lumina Learning. The Coach organises and sends the Client an online questionnaire link, and the report is delivered upon completion. Once the online questionnaire link is issued, no refund is applicable.

3.4. Lumina Session — a 60-minute Session to debrief on the Lumina Profiling report. This service is available only to the Client who has completed the Lumina Profiling.

3.5. Lumina Pack — a combined service of the Lumina Profiling and the Lumina Session. Once the online questionnaire link is issued during the Lumina Profiling, no refund is applicable.

3.6. Coaching Session — a single 60-minute Session.

3.7. Coaching Course — eight coaching Sessions (60 minutes each). The Client is responsible for booking the Sessions at a cadence of one Session per three weeks. If the cadence is broken once, the programme is cancelled and no refund applies.

3.8. Strategic Session — three coaching Sessions. First Session: 30-minute walk-through over the first set of preparation questions. Second Session: 30-minute walk-through over the second set of preparation questions. Third Session: 60 minutes to reflect on the outcomes of the first two Sessions and the Client’s self-paced work across preparation questions previously debriefed on by the Coach. The Strategic Session Workbook with preparation questions is sent by the Coach to the e-mail address the Client indicated when booking the Service. The Client is responsible for booking Sessions at a cadence of one Session per week. If the cadence is broken once, the programme is cancelled, and no refund applies.

3.9. Annual Supervision — four coaching Sessions (60 minutes each). The Client is responsible for booking the Sessions at one per calendar quarter cadence. If the cadence is broken once, the programme is cancelled and no refund applies. Available only to the Client who has completed the Strategic Session.

3.10. Strategy Pack — a combined service of the Strategic Session and the Annual Supervision. If the cadence, specified in Clauses 3.8. and 3.9., is broken once, the programme is cancelled and no refund applies.

3.11. Before the Coaching Session, the Coaching Course, the Strategic Session, the Annual Supervision and the Strategy Pack, the Client books and takes the Chemistry Call. If cooperation is agreed upon between both parties, Client selects the programme, pays for it and books the Session on the Platform.

3.12. Unless otherwise agreed, all coaching sessions are conducted online. By agreeing to the Terms, the Client consents to sessions being provided in English or Russian, as chosen by the Client.

3.13. The Client must book all Sessions in advance via Calendly — a third-party service integrated within the Platform.

4. Prices, purchases and payments

4.1. The Client must make a full advance payment to confirm booking and before receiving the Services (except Chemistry Call, which is free of charge).

4.2. The prices for the Services are published in the relevant Services’ pages as downloadable brochures and constitute the authoritative and up-to-date pricing at any given time. The brochure is available on the Platform and can be downloaded via the Platform here. If prices shown on other webpages (including “Book a Call”), proposals, marketing materials, or verbal communications differ, the pricing indicated in the brochure prevails.

4.3. We may update prices, packages, and inclusions at any time. Changes do not affect services that have already been invoiced.

4.4. Pricing is fixed upon issuance of an invoice (or order confirmation) and timely receipt of payment in accordance with the payment terms stated therein. Until payment is received, all prices are indicative and subject to change.

4.5. Unless expressly stated otherwise, prices are exclusive of VAT and any other indirect taxes, duties, or levies. Applicable taxes will be added in accordance with governing law and the place of supply and are visible at the checkout stage. For eligible Corporate clients in the EU with a valid VAT number, the reverse-charge mechanism may apply where permitted. The Client is responsible for bank charges, payment processor fees, and currency conversion costs, and must gross up for any withholding taxes, ensuring we receive the full invoiced amount net of deductions.

4.6. Promotional prices, coupons, and discounts are subject to specific terms and do not combine unless explicitly stated. We reserve the right to modify or withdraw promotions at any time. Discount codes are issued solely at the Coach’s discretion and are valid for a limited period.

4.7. We reserve the right to correct pricing errors or misprints. If an order was placed at an incorrect price, we may cancel and refund the order or offer the option to proceed at the correct price.

4.8. Payment for the Service can be made only by card on the Platform via third-party services (Stripe). A confirmation of the purchase will be sent to the Client`s e-mail address indicated by the Client at the checkout when paying for the Service.

5. Cancellation, rescheduling and refunds

5.1. The Chemistry Call is free of charge, but it is limited to one Session per Client. Rescheduling is permitted only if the Coach is notified at least 24 hours before the planned Session. No additional free Chemistry Call will be available if the Client cancels with less than 24 hours before the planned Session.

5.2. The Client is responsible for booking the Sessions for the Coaching Course, the Strategic Session, the Annual Supervision and the Strategy Pack at the cadence described in Clauses 3.7.-3.9. If the cadence is broken once, the programme is cancelled and no refund applies.

5.3. The Lumina Profiling and the Lumina Pack are non-refundable once the online questionnaire link described in Clause 3.3. has been issued.

5.4. Rescheduling the Coaching Session or any other paid Sessions (any Session scheduled within any programme mentioned in Clauses 3.3.-3.10.) is allowed once per Client per programme, provided that the Coach is notified at least 24 hours before the planned Session.

5.5. The Coach has the right to reschedule the paid Session 24 hours before the planned Session once per programme. The Client will be informed about rescheduling via the e-mail used when booking the Services.

5.6. No refunds are given if the Client does not attend the Session, cancels or reschedules it less than 24 hours beforehand, or reschedules it a second time.

5.7. If the Coach cancels a paid session less than 24 hours before the planned Session more than once per programme, a full refund is given if the Client does not wish to reschedule the Session.

5.8. The client should send notices of rescheduling or cancellation of the Session to the e-mail address: sgaidukova@gmail.com.

6. Client’s obligations and rights

6.1. The Client agrees to actively participate in receiving the Services and assumes full responsibility for their decisions during and after the Services.

6.2. Unauthorised recordings or use of shared materials is strictly prohibited. Information on the Coach’s work methods, discounts, and other information received during the Services is confidential.

6.3. If the Client is a consumer within the meaning of the Consumer Rights Protection Law of Latvia, the Client may exercise the right of withdrawal provided for in the Consumer Protection Law within 14 days from the date of payment for the Services, provided that the Services have not been completed. In the case of purchasing long-term services with more than one Session, the Client may exercise the right of withdrawal within 14 days from the date of conclusion of the agreement, provided that the Sessions have not been completed, by paying a proportional fee for the number of Sessions received during the withdrawal period. The fee payable for long-term service is calculated as follows: the total amount paid for the Service, divided by the total number of Sessions, multiplied by the number of Sessions that have taken place (total fee / total number of Sessions * number of received Sessions). A sample withdrawal form is available on the Platform and can be downloaded via the Platform here. Due to the specifics of the third-party policies, the 14-day withdrawal for the Lumina Profiling and the Lumina Pack, is available only before the online questionnaire link has been issued.

7. Coach’s obligations

7.1. We undertake to:

7.1.1. deliver all Services professionally, diligently, and competently, consistent with industry standards and best practices. The Coach shall use reasonable skill and care in providing coaching sessions, materials, and support, and shall act in good faith to support the Client’s development goals;

7.1.2. maintain strict confidentiality regarding all information disclosed by the Client during the Services. Such information shall not be shared with any third party without the Client’s prior written consent, except where required by law. This obligation shall survive after delivery of the Services.

8. Intellectual property

8.1. The content of the Platform, including graphics, editorial content, data, formatting, designs, typefaces, HTML, photographs, music, sounds, pictures, software, videos, and other material accessible to the Client through the Platform, is the property of SvetSvet LLC. Using these objects, including copying, altering, reproducing or reconfiguring, without the prior written consent of SvetSvet LLC is prohibited.

8.2. The Coach owns all copyrighted works and all frameworks, tools, reports, and methods used to provide the Service. The Client can use these objects only for personal purposes. This obligation shall survive after delivery of the Services.

8.3. If the Client breaches any provision of the Terms relating to intellectual property rights, including but not limited to unauthorised use, reproduction, disclosure, distribution, uploading to artificial intelligence tools (e.g. ChatGPT), or public demonstration from a screen of the intellectual property owned by SvetSvet LLC or the Coach, the Client shall be liable to pay a penalty of EUR 3500 for each breach. This penalty shall be without prejudice to SvetSvet LLC and the Coach’s right to seek compensation for actual damages incurred or any other remedy available under applicable law.

9. limitation of liability

9.1. We are not liable for any indirect and incidental damages, or any loss of profits or revenues, whether incurred directly or indirectly.

9.2. The total liability for any claim shall not exceed the amount the Client has paid, if any, for accessing or using the Services, unless provided otherwise by any mandatory law.

9.3. The Client acknowledges and agrees they are solely responsible for their actions, decisions, and any outcomes resulting from using the Services. The Client must ensure their actions comply with all applicable laws, regulations, and third-party rights.

10. Data protection

10.1. We are committed to protecting the Client’s personal data and handling it in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and any other relevant legislation. By using the Service, the Client acknowledges that we may collect, process, and store the Client’s personal data to provide and improve our services, ensure security, and comply with legal obligations.

10.2. We are not liable for any GDPR breaches committed by third-party vendors providing services to the Client, for example, Coach Concierge, booking solution, payment solution, or any other third-party service integrated into the Platform for the Client’s convenience.

10.3. We will only process the Client’s personal data where we have a lawful basis, such as the Client’s consent, the performance of a contract, compliance with a legal obligation, or our legitimate interests. The Client has the right to access, rectify, or erase their personal data, restrict or object to its processing, and lodge a complaint with a supervisory authority. Any requests concerning the processing of the Client`s data should be sent to the e-mail address sgaidukova@gmail.com.

10.4. Please refer to our Privacy Policy for more information on how we collect, use, and protect the Client’s personal data.

11. Disclaimer

11.1. The Services provided are not medical, psychological, or therapeutic treatment, and the Coach does not offer therapy. All decisions, actions, and outcomes remain solely the Client’s responsibility. By purchasing and receiving the Service, the Client acknowledges this disclaimer and accepts full responsibility for their choices.

11.2. We are entitled to discontinue providing the Service without refund of payments made by the Client, if the Client violates the Terms or regulatory enactments.

11.3. If the Client believes that SvetSvet LLC, in providing services, has violated consumer protection regulations — such as those related to providing information about the service, distance contracts, or the right of withdrawal — a reasoned complaint should be sent to the e-mail address sgaidukova@gmail.com. We will review the complaint and provide a response. If the Client disagrees with the response, the Client may contact the Consumer Rights Protection Centre to resolve the dispute out of court. More information: https://www.ptac.gov.lv/lv/content/pateretaju-stridu-risinasanas-komisija-0.

11.4. The regulatory enactments of the Republic of Latvia shall apply to the Terms. Any disputes between the parties are being negotiated amicably. If parties fail to reach an agreement by negotiation, disputes shall be settled in the courts of the Republic of Latvia.

If the Client is a consumer, these Terms and Conditions apply as far as any mandatory legal acts on consumer protection do not provide otherwise.

These Terms and Conditions were last modified on 18.12.2025.